To further enhance service efficiency and user experience, the Boyi API Open Platform has officially launched the Online Ticketing System, providing users with a more convenient and efficient channel for technical support and issue reporting.

1. Features

• Submit tickets online for technical issues, API exceptions, data feedback, and more
• Real-time tracking of ticket progress with clear status updates
• Support for additional replies, enabling continuous communication

2. Email Notification Alerts

The online ticketing system now supports email notification alerts:

• Upon ticket creation, an email notification is automatically sent
• When ticket status is updated or official replies are made, the system sends immediate email alerts
• Ensures important responses are not missed, improving issue resolution efficiency

3. Applicable Users

• All paid users of the Boyi API
• For inquiries related to API calls, data exceptions, or permission issues

4. Friendly Reminder

When submitting a ticket, please provide detailed information about the issue, including the API endpoint, request parameters, response results, and the time of occurrence, so that our technical team can quickly identify and resolve the problem.

If you have any suggestions or requests, please contact us through the online ticketing system.

Boyi API Open Platform
Official Operations Team